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Here is how to place your account on hold

We will only place your account on hold if we receive the request via email.

Here is a template for you to copy & paste with your info so you can email our team asking to place your account on hold or suspend. 

send to:

Name: First name Last name
Address: Street and house number (If you live in an Rv park please include name of the park)
Postcode + city: Postcode City


Dear Power Broadband 
I request, my internet account to be placed on vacation suspend mode. I understand there is a small fee from $5.99-$9.99 depending on which promotion was active for my area. 

Yours sincerely,

First name Last name

Suspend/Vacation Mode

Power Broadband LLC




P.O. Box 6083

McAllen Texas 78502

Opening Hours

Mon - Fri: 8am - 5pm
​​Saturday: Closed

​Sunday: Closed


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